FAQs
Ordering & Licensing
Do I get lifetime commercial usage rights?+
Yes — every purchase includes a perpetual, lifetime license for both commercial and personal usage. Use the footage across any project, any client, any platform, forever.
What's the difference between Volume 1, Volume 2, and the Bundle?+
Volume 1 includes 63 Miami and South Florida drone clips. Volume 2 includes 56 more. The Bundle includes both volumes together — 119 clips total — at a discounted combined price.
Can I resell or redistribute the raw footage?+
No. The license covers using the footage inside your own finished productions, including work you deliver to your own clients. Reselling or redistributing the raw, unedited clips themselves as a standalone stock footage product is not permitted. Full details are in the License Agreement included with every purchase.
Delivery & Files
How do I receive my files?+
You choose at checkout: an instant digital download link sent to your email and shown right on your order confirmation page, or a physical USB thumb drive mailed to you.
What resolution is the footage?+
All videos are shot and delivered in 4K resolution and above.
What file format do I receive?+
Every clip is delivered as a ready-to-edit MP4 file — no conversion needed.
How long do I have to download my files?+
Digital download links are available for 60 days from the date of purchase. Download and back up your files within that window, since the link expires after that.
Shipping (USB Thumb Drive)
How long does USB shipping take?+
USB orders are typically prepared and shipped within 1–2 business days, with delivery generally taking another 2–5 business days within the continental United States.
Do you ship internationally?+
Physical USB shipping is currently available within the United States only. Digital delivery is available worldwide.
Support & Policies
What's your refund policy?+
Because digital files can be downloaded instantly, all digital purchases are final sale. If you hit a technical issue accessing your download, reach out and it'll be resolved at no cost. Full details are in our Refund Policy.
Who do I contact with questions?+
Reach out anytime at info@ArteCityMedia.com and you'll get a response directly.